Service Manager (Automotive)

Circa £55k+ Per Annum + Company Vehicle * Based in the Bromley area * Hours: Monday to Friday 8am to 6pm * Role available due to company expansion * You must have management experience in a similar dealership environment Monday Matters Recruitment is proud to be partnering with a prestigious automotive dealership in the Bromley area to recruit an experienced and driven Service Manager. This is an exciting opportunity to join a high-performing site undergoing significant expansion, creating the need for a strong leader to take the service department to the next level. The Role: Reporting directly to the Aftersales Manager, you will be responsible for overseeing the daily operations of a busy service department, leading a team of 18 staff including service advisors, technicians, and support personnel. You will play a key role in delivering exceptional customer service, driving performance, and ensuring operational excellence in line with the brand’s premium standards. Key Responsibilities: * Lead, motivate, and develop a team of 18 to achieve departmental targets * Oversee workshop efficiency, productivity, and quality control * Ensure an outstanding customer journey from booking through to vehicle handover * Monitor KPIs, including labour sales, efficiency, and customer satisfaction * Work closely with the Aftersales Manager to support strategic growth plans * Maintain compliance with manufacturer standards and health & safety regulations * Drive continuous improvement across processes and team performance About You: * Proven experience as a Service Manager or Senior Aftersales professional within a dealership environment * Strong leadership skills with the ability to inspire and develop teams * Commercially aware with a track record of delivering results * Passion for delivering exceptional customer service * Highly organised with the ability to manage a fast-paced operation What’s on Offer: * Opportunity to join a prestige brand in a growing and evolving site * Competitive salary and bonus structure * Career progression opportunities within an expanding business * Supportive leadership team and modern working environment If you are a motivated Service Manager looking to take on a new challenge within a premium automotive environment, we would love to hear from you