Business Support Clerk

Business Support Clerk - Belfast City Council (Temporary) Location: Belfast City Centre Pay: £13.47 per hour Duration: Temporary - 12 Weeks (Temporary Cover) About the Role Hatched Recruitment Group is recruiting a Business Support Clerk on behalf of Belfast City Council. This is a great opportunity for someone with strong administration and customer service skills to join a busy council team on a temporary basis. Key Responsibilities Customer Service First point of contact for customer queries/complaints via phone and email Actioning queries and requests from the commercial management inbox Liaising with operational staff (e.g. missed bin collections) Processing in-person commercial waste payments Administration Setting up and amending customer contracts Inputting information into the CREST software system Running reports Raising customer credits and refunds via SAP Recording contract amendments in CRM software Archiving documents What You'll Need Public Sector Experience or strong admin experience is preferable Strong written and oral communication skills Good customer care skills, with the ability to respond promptly and effectively Team working skills and the ability to prioritise your own workload IT skills, including confidence with Microsoft Outlook, Word and Excel Work planning skills - able to organise diaries, meetings and deadlines If you're interested in this role, apply today