Customer Service Co-ordinator

Customer Service Co-ordinator 📍 Henley-on-Thames | 💰 c£28,000 DOE | 🕒 Full Time, Monday–Friday Join a busy, customer-focused team where no two days are the same. We are seeking an organised and proactive Customer Service Co-ordinator to support our valued clients and be the central point of contact for customer enquiries, orders and service requests. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you. The Role As a Customer Service Co-ordinator, you'll play a key role in ensuring customers receive a seamless service. You'll manage enquiries, coordinate engineer schedules, process orders, and keep operations running smoothly. Key Responsibilities * Handle customer enquiries via phone, email, and monitoring systems * Log service requests and orders accurately onto the CRM system * Schedule and allocate engineer service calls * Coordinate service visits and ensure tasks are completed efficiently * Arrange customer deliveries through courier services * Maintain accurate customer records and databases * Liaise with suppliers and couriers to ensure timely deliveries * Support the ICT team with customer connections to remote monitoring systems * Deliver a professional, friendly, and solutions-focused customer experience throughout What We're Looking For * Previous experience in a customer service, service coordination, administration, or scheduling role * Excellent organisational skills and strong attention to detail * Ability to manage multiple priorities in a busy environment * Strong IT skills, including Microsoft Office * Confident communicator with a professional and customer-first approach * Positive, proactive attitude and strong problem-solving skills * Experience using CRM systems would be an advantage What's On Offer? ✅ Salary c£28,000 DOE ✅ Supportive and collaborative team environment ✅ Ongoing training and development opportunities ✅ Stable, full-time Monday–Friday position ✅ Opportunity to make a real impact within a growing business Apply today if you're a highly organised customer service professional looking for your next challenge in a varied and rewarding role