Senior Floor Manager

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Overview

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment and team motivation.
• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
• Foster a positive work environment by leading, mentoring and developing store colleagues to enhance their performance and engagement.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.

Role Objectives And KPIs

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT and more.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction scores meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills And Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online
• Benefits platform access with exclusive deals and discounts
• Access to digital health and well-being services
• Health cash plans
• Internal development courses and opportunities to gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks and opportunities to volunteer with JD Foundation
• Incremental Holiday Allowance