IT Service Delivery Lead — Change, Incident & SLA Steward

Driver and Vehicle Licensing Agency (DVLA)

Screened

Swansea, Wales

Posted 1 week ago

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About the role

DVLA in Swansea is seeking an experienced IT Service Manager to support all IT services across multiple channels, ensuring service availability, performance and process maturity. The role involves transitioning services from DevOps to production and collaborating with development and support teams as well as business stakeholders.

You will manage SLAs/OLAs, oversee changes, and contribute to strategic programmes while engaging with third parties as needed.

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About this listing

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