Business Analyst

World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit a Business Analyst subcontractor on an initial 6 month contract. The role will be a hybrid position of 1-2 days in office, rest of the week remote.Rate: £34.87 per hourOvertime Rate: Hours worked over the standard 37 hours per week, will be paid at 'time and a quarter'Location: Stevenage Hybrid / Remote working: Hybrid, 1-2 days per week onsite and the rest remote from home. The department can offer a compressed 4 day week of Monday to Thursday)Duration: 6 Months with very likely extension. Contracts are often ongoing and long-term thereafter. IR35 status: Inside IR35 (Umbrella)Job Description:The CAFM Business Analyst is responsible for establishing structured project delivery, documentation standards, and operational processes for the CAFM function.The role will define requirements, process maps, governance frameworks, and change management structures to support successful and ongoing development of the CAFM platform.The position will act as the bridge between the FM System Admins and other teams, ensuring the CAFM implementations are delivered with clear scope, defined requirements, and controlled project governance. About the RoleWe are seeking an experienced CAFM Business Analyst to pay a key role in developing and strengthening the governance, delivery framework and operational processes supporting our CAFM platform.Our CAFM system is central to the delivery of Facilities Management services and supports a growing portfolio of operational projects and system enhancements. As our CAFM capability continues to evolve, we are looking for a highly capable Business Analyst to establish structured delivery, process documentation and system change governance.This role will work closely with Facilities Operations Teams, System Admin and stakeholders across the business to ensure CAFM implementations and system developments are delivered through a structured, well-documented and controlled framework.The successful candidate will help design and implement the delivery model, documentation standards and change management structure for CAFM projects and system development.Responsibilities:Key Responsibilities

• CAFM Project Governance & Delivery Framework
• Develop and implement delivery framework for CAFM implementation and system enhancements
• Establish project governance processes and documentation standards
• Define project lifecycles stages, deliverables and milestones
• Support CAFM project teams withy structured delivery approaches

Business Analysis & Requirements Management

• Lead stakeholder engagement and requirements gathering activities
• Produce high-quality business and functional requirements documentation
• Translate operational needs into clear CAFM system requirements
• Ensure requirements are traceable through delivery and testing

Process Mapping & Operational Design

• Document and analyse key facilities management workflows supported by the CAFM system
• Produce current-state and future state process maps
• Develop standard operating procedures and operational documentation
• Identify opportunities to improve operational efficiency through improved system use

CAFM Change Management Framework

• Design and implement a structured change management process for CAFM system updates
• Establish a change request and approval workflow
• Support prioritisation and management of the CAFM Development backlog
• Help establish release management and system update processes

Stakeholder Engagement

• Work closely with Facilities Management teams, System Admin, IM teams and sensor stakeholder
• Facilitate workshops to gather requirements and design processes
• Provide clear documentation and communication throughout project delivery

Key DeliverablesThe successful candidate will lead the development of a CAFM delivery and governance framework, including:

• CAFM project lifecycle and delivery model
• Standard project documentation templates
• Business and functional requirement document
• CAFM process library and operational workflows
• CAFM system change management framework
• System governance structure
• CAFM implementation toolkit
• Documentation and knowledge base for CAFM operations

Skillset/experience required:Essential

• Proven experience as a business analyst or senior business analyst
• Strong experience documenting business and functional requirements
• Demonstrate experience in process mapping and operational design
• Experience supporting system implementations or enterprise platforms
• Strong stakeholder engagement and facilitation skills
• Excellent documentation and communication abilities

Desirable

• Experience working with CAFM, asset management or facilities management systems such as: - IBM Maximo - Planon - Archibus
• Experience within facilities management, real estate or property operations
• Experience establishing governance framework or change management processes
• Knowledge of project delivery methodologies or business analysis frameworks