Project Coordinator

Pyramid8 are recruiting for a proactive Project Coordinator to deliver smooth, high-quality implementations of their Cloud SaaS platform. In this role, you’ll be at the heart of our customer journey—ensuring smooth onboarding, high-quality project delivery, and an outstanding client experience from day one. You’ll collaborate closely with our Head of Implementation, as well as teams across Sales and Service Delivery, making a real impact on how we support our customers. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys juggling multiple projects, and takes pride in building strong relationships and delivering results. What You’ll Do * Lead and coordinate end-to-end customer implementations * Run client meetings and gather system requirements * Manage timelines, milestones, and project documentation * Keep communication flowing between customers and internal teams * Identify risks early and keep projects on track * Support customers, resolve issues, and ensure satisfaction * Keep systems (Jira, SharePoint, trackers) accurate and up to date What We’re Looking For * Strong communication and customer-facing skills * Ability to manage multiple projects at once * Confident leading meetings and capturing requirements * Highly organised with great attention to detail Bonus if you have: * 2+ years in a similar role * SaaS / IT / compliance experience * Jira or project governance experience