Resident Liaison Officer

Resident Liaison Officer

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Lenton Abbey, Nottingham (NG9)

Temporary Contract

Approx. 14 weeks, starting around 18 May

£190 to £210 per day, depending on experience

We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham.

This is a site-based, resident-facing role where you will act as the key link between residents and the project delivery team during works in occupied homes.

The Role

You will be responsible for:

• Acting as the main point of contact for residents throughout the project
• Building trust with tenants, leaseholders, and vulnerable residents
• Explaining works, timelines, and access requirements clearly
• Coordinating property access for surveys, installations, and follow-ups
• Managing resident queries, concerns, and complaints
• Keeping accurate records of resident interactions and outcomes
• Supporting resident meetings, drop-ins, and engagement sessions
• Working closely with site teams and contractors to ensure smooth delivery
• Maintaining inclusive communication and safeguarding awareness

Requirements

• Experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer
• Background in social housing, planned works, refurbishment, retrofit, or construction
• Strong face-to-face communication and stakeholder management skills
• Confident xwzovoh handling complaints and difficult conversations
• Strong organisation and record-keeping ability
• Comfortable working in occupied homes and managing access appointments
• Available immediately or at short notice
• Able to commute to Nottingham NG9 daily

Desirable

• Experience in retrofit, decarbonisation, or heating projects
• Experience working with vulnerable residents
• Knowledge of heat pumps or energy efficiency projects