Housing Complaints Officer

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports * Ensure all complaints are managed in line with policy, escalating where necessary * Act as the first point of contact for customer information, coordinating responses across teams * Liaise with tenants regarding works programmes and investment plans * Attend customer meetings, inductions, open days, and engagement events * Gather and analyse tenant satisfaction data, identifying trends and areas for improvement * Support the Project Manager with reports and action plans to enhance service performance * Record and promote positive customer feedback to support service improvement Requirements: * Strong communication and interpersonal skills * Experience handling complaints, customer enquiries, or tenant liaison * Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you