Customer Support Coordinator

If you have excellent customer service experience and are great at handling high volumes of inbound customer service calls then a Customer Support Coordinator role with this well-established employer in the Brighton area could be your perfect new job. Initially covering a period of Maternity Leave this role is a 12-month Fixed Term Contract but in that time could lead to an extension or permanent job offer. The start date will ideally be 1st June 2026. It’s a very busy customer support team so coming with previous phone based customer service skills such as from a call centre or customer service administrator role is key. Job duties: * First point of contact for customers across two brands * Handling a high volume of customer enquiries via incoming calls, emails and live chat owning the query through to resolution * Working with financial / payroll information and all associated administration duties, a good grasp of basic maths and calculating percentages is needed * Ensuring tasks are completed in agreed timescales while following best practice * Supporting other teams with customer service and administration tasks as necessary Skills & experience required: * Phone based customer service experience is essential * Excellent written and verbal communication skills * A high level of accuracy and attention to detail and administration skills * Ability to multitask in a busy environment * Customer focused, able to handle queries and complaints in a professional manner * Maths skills for basic calculations and working out percentages * Ability to work with a variety of technical systems Salary, Hours and Company benefits: * £25,000 rising to £26,000 after successful completion of 6-month probation period * 37.5 hours per week, working 8.30am to 4.30pm Monday to Friday but with one late shift of 11.30am to 7.30pm per week. One weekend (10am to 4pm Saturday and Sunday) every 5 weeks with two weekdays off around it * 25 days holiday plus Bank Holidays * Birthday off * Cycle to Work scheme * Regular social events * Employee Assistance Programme * Retail / shopping discounts scheme * Hybrid working Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy