Service & Repairs Administrator

We are currently recruiting on behalf of a well-established and highly regarded manufacturing business that supplies specialist equipment to a global customer base. Due to continued growth, they are looking to appoint a Service & Repair Administrator to support their busy service function. This is an excellent opportunity to join a stable, forward-thinking organisation offering a structured environment, strong team culture (with the added benefit of early Friday finish!!) The Role As a Service & Repair Administrator, you will be a key part of the service team, ensuring customer enquiries and repair processes are handled efficiently and professionally. You’ll act as a central point of coordination between customers and internal departments, helping to keep operations running smoothly. Key Responsibilities: Be the first point of contact for incoming service and repair queries, handling them in a professional and timely manner Manage day-to-day communication with customers, primarily via email and telephone Keep the CRM system fully up to date with accurate case notes and progress information Work closely with engineering, production, and service teams to help ensure repairs are progressed efficiently Support the monitoring of service performance indicators and help maintain strong response times Maintain organised, accurate records and ensure all required documentation is completed correctly The Person Strong communication skills, both written and verbal Highly organised and strong attention to detail Proactive, self-motivated, and positive in your approach Able to manage your own workload and work independently Confident using Microsoft Office & ability to learn new CRMs with ease Previous experience within a production, manufacturing, or technical environment would be advantageous The Package Monday to Thursday 8am – 4.30pm, Friday 7.30am – 1pm (30 minute lunch) Up to £27,000pa DOE 23 days holiday + BH, contributory pension & ample free onsite parking Private health & critical illness (after 1 year) If you’re looking for a varied administrative role within a fast-paced manufacturing environment, apply NOW to hear more