Dispatcher

From Pipelines to Possibilities – Make Your Mark with Cadent

All candidates should make sure to read the following job description and information carefully before applying.

We are looking for motivated, adaptable individuals to join Cadent as a Dispatcher.

As a Dispatcher, you will play a vital role in the fast-paced Dispatch Centre, acting as the central link between engineers, customers, and operational teams. Your primary responsibility will be to ensure that jobs are allocated accurately and efficiently, using both manual and system-driven processes to keep the day running smoothly. You’ll monitor job progress, manage time-sensitive priorities, and provide real-time support to Engineers in the field.

How Cadent Powers Britain

Cadent is shaping the future of UK energy. With a clear roadmap to support the UK government’s net zero targets by 2050, they are driving innovation and creating a cleaner, greener future for our 11 million customers. Join Cadent and be part of something big.

How You’ll Make an Impact

• Allocate jobs to engineers manually or through system-driven processes, ensuring all tasks are scheduled and attended on time, adhering to company policies, standards, and procedures.
• Communicate regularly with engineers and customers to confirm job status and resolve any issues promptly.
• Monitor and manage jeopardies (time-sensitive or high-priority jobs) to maintain service standards and operational efficiency.
• Utilise dispatch systems and tools effectively to optimize resource allocation and job scheduling.
• Escalate operational issues to Network Supervisors and provide feedback on resourcing or performance challenges.
• Act as first point of contact for Network Supervisors, escalating operational issues promptly and supporting resilience events when required.

How We’ll Know You’re the Right Fit

• Excellent communication skills (verbal and written) to build strong relationships with engineers, customers, and internal teams.
• Ability to work under pressure and manage a high volume of calls while remaining calm and professional.
• Strong problem-solving and logical thinking to resolve issues quickly and effectively.
• Attention to detail and data accuracy for precise job allocation and system updates.
• Computer literacy with proficiency in MS Office and ability to learn and use dispatch systems efficiently.

How It All Comes Together

• Hourly Rate - Week 1 - Week 12 £16.35 which includes a 20.8% shift uplift. From week 13 onwards this will change to £16.78 PAYE, paid weekly one week in arrears
• Location: Coventry, Ansty Park, CV7 9JU (onsite full time)
• Start date: 26/05/2026
• Assignment type: 12 months ongoing. Temporary worker via Reed, with the opportunity to go permanent in the future
• Recruitment process: telephone interview with Reed & 2 x online tests and Assessment Centre at Cadent

How Your Shifts Will Look

• Training details: 8-12 weeks, 8am to 4pm in classroom training
• 2 week rotational shift patterns: – Early shift (AM): 06:45 – 14:00 (30-minute unpaid lunch) - 6.75 hours worked per shift. Late shift (PM): 13:45 – 22:15 (30-minute unpaid lunch) - 8 hours worked per shift. Average weekly hours 36.9.

How This Role Benefits You

Don’t meet every single requirement listed? Cadent would still love to hear from you!

• Cadent Gas values understanding, learning and celebrating differences
• They are an equitable and diverse employer, fostering an inclusive culture
• Cadent are a recognised disability confident employer
• They proudly champion inclusion and an accessible work environment to all
• Their employee communities include women in Cadent, Pride at work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (Disability) as well as the Cadent Military community

They also offer plenty of additional benefits such as:

• Having opportunities to develop skillsets through supported progress
• On-site free parking, including electric charging points
• Modern coffee bars and onsite restaurants and gym
• A wide range of health and wellbeing services, as well as employee support groups

How to Take the Next Step

If you are interested in this role or want to find out more, please reach out and send your application to us today with an updated CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Cadent Gas, and pre-employment vetting via Reed ahead of your start date. xwzovoh

Be part of something big. Help shape the future of gas for generations to come.