Network Operations Analyst / 1st Line IT Support

Job Title: Network Operations Analyst (Graduate) - Day & Night Shift Rotation 

Location: Bathgate, Scotland

Salary: Up to £28,000 + benefits

Type: Full-time, permanent | In-person | Day & Night shift

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

The Role

Inbound Talent is recruiting a Graduate Network Operations Analyst (NOC) for an authorised Starlink reseller operating within the LEO satellite and connectivity sector.

This organisation is one of the UK’s leading providers, with a global operational footprint, and is looking to expand its Network Operations Centre (NOC) team.

The successful candidate will join an established support function based on-site in Bathgate, working a 12-hour shift pattern that includes both day and night shifts.

Responsibilities

• Act as part of a night shift NOC team supporting a critical client base
• Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams
• Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
• Log and manage faults and service requests within the company’s CRM system
• Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
• Work within strict SLAs to ensure timely resolution of issues
• Ensure accurate handover of outstanding issues between shifts
• Keep customers informed of progress and maintain clear, up-to-date system records
• Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
• Liaise with third-party engineers and suppliers to support fault resolution
• Provide remote support, configurations, and link checks for field engineering teams
• Actively monitor networks using network monitoring tools
• Escalate issues appropriately to third-party suppliers when required
• Operate within an ITIL-aligned service environment

Requirements

• Proven experience working in a NOC or supporting enterprise networks
• Eligibility for SC Clearance
• Experience with Low Earth Orbit (LEO) solutions (advantageous)
• Exposure to Ubiquiti solutions (advantageous)
• Ability to perform consistently in a high-pressure, SLA-driven environment
• Strong attention to detail and excellent communication skills
• A customer-focused approach alongside solid technical capability

Benefits

• Private medical insurance
• On-site parking
• Company pension
• Non-contractual annual bonus based on personal and company performance

To round things off, this position offers excellent learning and progression opportunities within a fast-growing sector. You’ll be supported by an experienced team and have access to employer-funded certifications, helping you build both your technical expertise and long-term career in the connectivity space. xwzovoh

If you’re looking to kick-start your career in a high-growth, future-focused industry, this is a fantastic opportunity to do so.

Please apply now or get in touch with Inbound Talent to find out more.