Aftercare Manager

Job Title: Aftercare Manager Location: Nationwide (UK-wide travel required) Overview: We are seeking an experienced and proactive Aftercare Manager to join a leading Tier 1 contractor, supporting projects across the UK. This is a critical role focused on ensuring a smooth transition from construction completion to full client handover, maintaining high standards of quality, and protecting client relationships post-completion. Due to the national scope of the role, candidates must be comfortable with frequent travel and occasional overnight stays. Key Responsibilities: * Lead and deliver the Soft Landings process on all completed projects, ensuring a seamless transition from construction to occupancy and operation. * Manage the defects liability period from the date of Practical Completion through to securing the Certificate of Making Good from the client’s representative. * Oversee the identification, investigation, and resolution of defects, ensuring timely and efficient close-out in line with contractual obligations. * Take ownership of latent defects, coordinating investigations, appointing specialists where required, and managing remediation through to completion. * Act as the primary point of contact for clients during the aftercare period, maintaining strong relationships and ensuring a high level of customer satisfaction. * Liaise with project teams, subcontractors, and consultants to ensure effective communication and prompt resolution of issues. * Monitor and report on defect status, risks, and performance metrics across multiple projects. * Ensure all aftercare activities are delivered in accordance with company procedures and quality standards. Requirements: * Proven experience in a similar Aftercare, Defects, or Post-Completion role within a main contracting environment. * Previous Site Manager (or similar site-based) experience is highly desirable, with a solid understanding of construction processes and project delivery. * Strong knowledge of defect management and contractual obligations during the defects liability period. * Experience delivering or supporting Soft Landings processes is advantageous. * Excellent problem-solving and investigative skills, particularly in relation to building defects and performance issues. * Strong communication and stakeholder management skills, with the ability to build trust with clients and internal teams. * Highly organised, with the ability to manage multiple projects simultaneously across different locations. * Full UK driving licence and willingness to travel extensively, including overnight stays where required. What’s on Offer: * Opportunity to work with a leading Tier 1 contractor on high-profile projects * Competitive salary and benefits package * Company vehicle or car allowance * Career progression within a well-established and growing business