Customer Experience Advisor

Michael Page have partnered with a reputable Financial Services Business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start immediately. This would be an exceptional opportunity for someone experienced within customer services looking to join a growing business which offer excellent progression and development. Immediate interviews being held please apply now! Client Details Michael Page have partnered with a reputable Financial Services Business in central Leeds to recruit for a Customer Experience Advisor to join their team on a permanent basis to start immediately. This would be an exceptional opportunity for someone experienced within customer services looking to join a growing business which offer excellent progression and development. Immediate interviews being held please apply now! Description As a Customer Experience Advisor you will be the first point of call for existing customers supporting with a variety of queries regarding their products and services. The role will be mainly telephony based and will be also be dealing with any emails coming into the business and responding to customers via webchat and occasionally social media platforms. You would be working as part of a team to ensure service level agreements are met all customers have a smooth experience and aiming for a first call resolution. If you thrive in busy environments are passionate about client care and making a difference we would love to hear from you! Profile Previous contact centre/customer service experience Able to work in a busy fast paced environment and towards targets and SLAs Excellent communication skills both verbal and written Able to build good working relationships An excellent team player Job Offer Salary of £26100+ reputable financial services organisation+ full training provided+ excellent progression and development opportunities+ central Leeds+ superb offices and facilities+ growing organisation+ excellent reputation for client care+ no shift patterns or weekends+ good benefits package+ excellent team and culture+ regular socials and incentives+ immediate interviews being held