Fraud Specialist

Fraud Specialist Glasgow (Office-based initially, hybrid options available) Up to £28,500 bonus (OTE £29,500) Full-time | Permanent Looking for a role where you can make a real difference? Join a high-performing team supporting customers at critical momentsprotecting them from fraud and delivering reassurance when it matters most.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

If you have financial services experience and enjoy solving problems, this is a fantastic opportunity to build a long-term career in a secure, growing sector.

Whats in it for you? Competitive salary monthly bonus Hybrid working after probation (performance-based) Clear progression & development opportunities 28 days holiday (increasing with service) Discounts, wellbeing support & recognition schemes Your Day-to-Day Take inbound calls from customers with fraud concerns Investigate suspicious transactions and raise fraud cases Help customers keep their accounts safe Support with everyday banking queries Assist vulnerable customers with care and empathy Take ownership of issues and resolve them quickly What Were Looking For Minimum 2 years UK financial services experience Customer service or contact centre background Confident communicator with a calm, professional approach Strong attention to detail and decision-making skills Able to handle sensitive conversations with empathy Motivated, proactive and solution-focused Training & Working Pattern 2 weeks on-site training in Glasgow (MonFri, 9am6pm) First 3 months office-based Hybrid options available after probation Rotational shifts between 10:00 23:00, MondaySunday Extra Benefits Health & wellbeing support (GP, mental health, financial advice) Cycle to Work scheme Eyecare vouchers Referral bonuses Monthly awards & recognition Pension scheme Ready to take the next step in your financial services career? xwzovoh Apply now and be part of a team that truly makes an impact.