Hostel Manager

Hostel Manager Richmond £42,000 per annum Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness.

Ready to make your application Please do read through the description at least once before clicking on Apply.

Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London.

We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond.

You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEARs values, while delivering high-quality, trauma-informed support to residents with complex needs.

About the role This is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills Why join us At SPEAR, youll be part of a passionate, skilled team dedicated to ending homelessness. xwzovoh

We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits
- Generous holiday 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work Save on a new bike and accessories through salary sacrifice
- Season ticket loan Interest-free loan for annual travel passes
- Moving house day Extra days leave when you move home
- Financial security Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options
- Career development Ongoing training, learning and progression opportunities
- Blue Light Card Discounts across a wide range of shops, restaurants and services