Guest Service Manager

Guest Service Manager

Central London | Hospitality | Excellent Benefits & Career Progression

Are you currently a Hotel Supervisor, Duty Manager or Assistant Manager looking to take the next step in your hospitality career?

We're recruiting on behalf of a well-established Central London hotel seeking a Guest Service Manager to support the day-to-day operation of a busy, high-performing property.

This is an excellent opportunity for an ambitious hospitality professional who enjoys leading teams, delivering exceptional guest experiences and taking ownership of operational standards.

The Role

As Guest Service Manager, you'll play a key role in the smooth running of the hotel, leading front-of-house operations and ensuring guests receive an outstanding level of service throughout their stay.

Key responsibilities include:

• Leading and supporting the front office team during shifts
• Acting as Duty Manager and taking responsibility for the hotel operation when required
• Managing guest queries, complaints and escalations professionally
• Ensuring seamless check-in and check-out processes
• Coaching, motivating and developing team members
• Driving guest satisfaction and service standards
• Working closely with Housekeeping, Maintenance and Food & Beverage teams
• Monitoring health & safety compliance ...