Senior Customer Care Coordinator

Senior Customer Care Coordinator – 5* national residential developer * Role: Senior Customer Care Coordinator * Reporting to: Head of Customer Care and Customer Care Manager * Salary: Competitive base salary between £30,000 to £40,000 per annum and 10% monthly/quarterly bonuses on offer * Location: Warwick * Working arrangements: Office and site and hybrid working on offer upon after probation period * Immediately available Senior Customer Care Coordinator – About the role: We are excited to be recruiting for a Senior Customer Care Coordinator to join our Warwickshire regional team. Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Care team with the addition of a Senior Customer Care Coordinator, reporting to the Head of Customer Service and Customer Service Manager. The Senior Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. Senior Customer Care Coordinator – About you: * A champion for customer service * Previous Customer Service experience within a fast paced and busy environment * Experience within the housing or construction industry is desired but not essential * The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills * Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey * Excellent telephone manner * Excellent communication skills, both verbal and written * Excellent listening skills, understanding customer requirements * Proactive and able to take initiative * Flexible in approach * Competent user of MS Word, Excel and Outlook * Experience within the New home environment beneficial but not essential * Knowledge of COINS is an advantage but not essential as training will be provided Senior Customer Care Coordinator - What about the benefits package? * Competitive base salary between £30,000 to £40,000 per annum * Company bonus schemes up to 10% pad monthly and bi-annully * 25 days holiday plus bank holidays * Company pension scheme * Private healthcare * Choice of flexible benefits * Choice of corporate benefits