Performance Manager/Analyst - Facilities Management

We are currently working with a leading UK Facilities Management service provider to recruit a Performance Manager, to be responsibile for reporting on the quality and performance of the contracted services on a large public sector site in the Dumfries area The role: The Performance Manager will be responsible for producing the monthly contract performance and monitoring reports, collating supporting documentation to ensure timely payment of the monthly fee and undertaking audits to check service compliance within the service parameters. The Performance Manager role will involve managing the performance process for contracts. They will be responsible for building relationships with the customer and the client using skills in diplomacy, and managing the customer expectations of service delivery, which will be pivotal for successful contract delivery. The Performance Manager will use Computer Aided Facilities Management (CAFM) systems, which is used to log all service requests made and events reported. This records all the relevant details of each work order, along with the required response and rectification times and the actual response and rectification times, and whether a pass or a fail was achieved for each work order. Candidate requirements: * Ideally educated to a Degree Level or equivalent experience * Strong knowledge of contractual obligations and KPIs * Experience of working in a healthcare environment as well as in facilities management, ideally * Be competent in using the CAFM system. * Be IT literate in Microsoft Office, with strong Excel skills * Proven history of being able to extract and interpret data/trend analysis * Have knowledge of HR policies. * Demonstrate a flexible approach when required to change routines