Workplace and Operations Lead

The Workplace and Operations Lead in London will oversee workplace experience and day-to-day building operations across a London portfolio. This visible, client-facing role brings together front-of-house service, building operations and service partner delivery.
The Role
As the Workplace and Operations Lead, you'll:
* Lead workplace experience, front-of-house and operational support teams.
* Develop workplace programmes and maintain service standards for colleagues and visitors.
* Oversee planned preventive maintenance, minor works and day-to-day building operations.
* Coordinate service partners, contractor inductions and delivery of contracts under your ownership.
* Manage budgets, forecasts, financial targets and timely client reporting.
* Maintain safety and risk procedures, incident response and business continuity plans.
About You
To be successful as the Workplace and Operations Lead, you'll have:
* Experience in facilities management, building operations, workplace experience, hospitality or a related customer-facing environment.
* Experience leading teams and managing complex site or portfolio service delivery.
* Financial management experience covering budgets, forecasting and cost control.
* Strong communication, stakeholder management and customer service skills.
* Experience working in a regulated environment; financial services experience is preferred.
* Ideally, a relevant degree or equivalent; IWFM or RICS qualifications would be beneficial.
What's in it for You?
* Salary of £80,000–£90,000 per year.
* Permanent position based at a London client site.
* Monday to Friday working pattern.
Apply Now
To apply for the position of Workplace and Operations Lead, click Apply Now to send your CV to Michael Bleasby