1st Line Support Engineer

Job Advert (Permanent) 1st Line Support Engineer Location: Bristol – Hybrid working Salary: £28,000–£32,000 Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you’ll gain exposure to a wide range of systems, users and technologies. You’ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience. What you’ll do: Provide 1st line technical support across hardware, software and user accounts Log, manage and resolve IT support tickets within agreed SLAs Troubleshoot issues relating to Windows environments, Office 365 and end-user devices Support laptop builds, onboarding and user account administration Escalate more complex issues to 2nd and 3rd line teams where required You’ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support. What we’re looking for: Previous experience within a 1st Line Support, IT Support or Service Desk role Good understanding of Windows operating systems and Microsoft 365 Strong communication and customer service skills Ability to prioritise and manage multiple support requests Enthusiastic, proactive and keen to learn new technologies Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous. Why join? Hybrid working environment Opportunity to develop technical skills and progress within IT Supportive and collaborative team culture Exposure to a broad range of technologies and users Growing organisation with ongoing investment in technology  Apply now to join a busy and supportive IT team where you can continue building your technical career