Logistics Coordinator

Our client based in Redditch, Worcestershire are a UK-based, international logistics and warehousing provider specialising in end-to-end supply chain management, particularly for the automotive, aerospace, and manufacturing sectors. They offer multimodal transport (road, air, sea, rail), bonded warehousing, and customs services across the UK and Europe. Due to expansion and the onboarding of new accounts a number of Logistics Coordinator positions across various shifts including Nights and 4 on 4 off Days have become available offering a good package of £32,000 to £33,000 plus 25 days holidays, pension etc The Logistics Cordinators are responsible for : - Managing customer enquiries/orders by phone and email and loading them onto the system- Booking and tracking shipments - Quoting shipments for EU and UK transport - Customer service admin - Offering multiple solutions - Dealing with line stoppage situations - Offering airfreight solutions - Sourcing and communicating with suppliers required for transport - Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs - Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system - Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability - Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively - Ensuring jobs are completed on the system and checked priorto invoicing - Ensuring paperwork is filed accurately and in a timely manner - Managing priorities to achieve desired results and deadlines - Liaising with Operations, Accounts and Warehouse - Effective escalation of issues relating to customer/company/System requirements - Maintenance of system data and its integrity - Managing and monitoring KPIs - Ensuring all support tasks are undertaken and completed in a timely and accurate manner Overall Purpose / Scope of Position - The candidate MUST be able to demonstrate a full understanding of the transport forwarding industry, be able to communicate effectively, be highly organised and remain focused under pressure. - They must take control of the management, planning and tracking of movement of goods from A to B using methods of freight such as Hand carry, Airfreight and Road travel to achieve the result for the customer. - The post holder must be in full control at all times and be able to communicate at the highest level. - Must have a can-do attitude and a desire to get the job done right first time, with a total quality service at the right cost. - Candidate must have a winning mentality Working Conditions / Otherfeatures of Job: Hours of work, shift work; travel;working conditions; etc - Hours are 44 per week Monday to Sunday, shifts as required - this will contain Weekends. - Will include requirements to travel to Customer and Supplier sites Qualifications - Must be computer literate including MS Office, email,spreadsheets and databases - Good level of numeracy and literacy - 5 GCSEs or equivalent - CPC (an advantage but not essential) Job Skills - Sound knowledge of the Transport and Freight forwarding industry - Account management and development - Good communication skills - KPI management Experience - Similar role within the industry - European planning experience is essential Personal Competencies - Must have a 'Can Do Attitude' and a desire to improve - Must be able to resolve and prioritise conflicting requirements - Good listener with the ability to resolve issues - Able to identify improvements and see those improvements though to implementation - Customer and service focused - Self-managing and good attention to detail - Second language is an advantage - Ability to multitask and prioritise - Highly organised with the ability to remain focussed underpressure - Flexibility and a team player