Quality Assurance Officer

Term: Full-Time, Permanent Location: On-site Hours of employment: 08:30 to 16:50, Monday to Friday Description of the role: We are seeking a Quality Assurance Officer to join our Quality team at ReAgent. This role works closely with departments across the business to ensure products, processes, and documentation meet quality, safety, and regulatory standards. You will support continuous improvement across the site through audits, inspections, investigations, and quality documentation, helping to maintain compliance, reduce waste, and ensure customer satisfaction. Responsibilities: Conduct shop floor, line, first piece, and goods-out inspections. Lead housekeeping audits and support sitewide compliance. Handle customer complaints from receipt through to resolution. Investigate non-conformances and support CAPA implementation. Support change control processes and deviations from company procedures. Create, review, and maintain SOPs, work instructions, and quality documentation. Conduct internal audits and host customer and accreditation audits. Support the development of quality standards and process improvements. Required Skills and Experience: Previous experience in a quality role within manufacturing or a regulated environment. Experience with ISO 9001 and ISO 13485 preferred. Strong organisational, problem-solving, and communication skills. Strong attention to detail and commitment to quality standards. Able to work independently, manage workload effectively, and meet deadlines. Confident working across teams and driving improvements. Qualifications: Science degree or equivalent qualification preferred Salary: £32,500 per annum Benefits: Generous company pension Minimum 31 days’ holiday (including bank holidays) Life insurance Enhanced maternity/paternity Free onsite parking Friendly place to work Long-term service benefits including extra holidays and private medical insurance About ReAgent Chemical Services Limited ReAgent is a family-owned chemical manufacturer and supplier founded in 1977. We are a dynamic, ambitious, and fast-growing company with a friendly company culture. Our core values are to provide industry-leading customer service and high-quality products and ensure that everyone who works at ReAgent is happy. Just a few of the ways we do this is through open and honest communication, regular social events, and being a Living Hours and Living Wage Employer