Photocopier Field Service Engineer - Birmingham

Photocopier Field Service Engineer Location: Birmingham / West Midlands     Looking to make your mark with a top‑tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.   About the Role   You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance. Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs for assigned accounts Carry out basic fault finding across managed print solutions Provide cover for colleagues during absence or peak periods Log service calls accurately and promptly Report recurring faults to support proactive resolution Share technical knowledge with team members Build and maintain strong relationships with key accounts Manage boot stock and site stock levels effectively Attend manufacturer training to maintain technical proficiency   Ideal Candidate Profile Proven experience in field‑based technical support within the MFD/photocopier/print sector Strong logical fault‑finding and problem‑solving skills Excellent communication and customer‑facing ability Confident working independently while contributing to a high‑performing team   Package Salary up to £31,000 25 days holiday + bank holidays Company Car & Fuel Card Ability to buy or sell up to 5 days' holiday per year Volunteer Day Life Assurance (4× base salary) Pension Scheme Company sick pay Employee Assistance Programme Coaching and Mentoring opportunities Cycle2Work Scheme EyeCare support - discounts on glasses and sight tests Flu Jab provision Eligibility for Costco Membership   📩 How to Apply   Please click the apply link below to submit your CV for consideration.   #ENG1   If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of roles in this sector