Technical Writer / Product Documentation Specialist

General Responsibilities and Requirements: Product Documentation Project Management * Plan, manage, and execute product documentation initiatives from intake through publication aligned with the project plan * Partner with Product Marketing, Product Management, Engineering, and Customer Success to gather input, requirements, timelines, and source base material * Prioritize documentation requests based on product releases, customer needs, and business impact * Track documentation progress, dependencies, and updates to ensure timely delivery * Coordinate reviews and approvals to ensure accuracy and completeness before publication * Update project management and key stakeholders on progress Cross-Functional Collaboration * Partner with Product Managers and Engineers to gather detailed product knowledge * Work with Customer Success and Support teams to address common user questions and pain points * Collaborate with Marketing to ensure documentation aligns with broader product language and positioning Content Management & Quality * Maintain consistency in terminology, tone, and structure across all documentation * Edit and update existing content to improve clarity, accuracy, and usability * Apply best practices for technical documentation, including version control and change tracking * Ensure all content meets internal quality standards and is technically accurate GCS is acting as an Employment Business in relation to this vacancy