Quality Assurance Officer

Quality Assurance Officer – Reactive Maintenance Location: Stratford Salary: £40,000 – £45,000 We are currently recruiting for a Quality Assurance Officer to join a well-established organisation delivering reactive maintenance services within the social housing sector. This is a desktop-based position focused on ensuring quality, compliance, and commercial accuracy across repairs and maintenance works. The successful candidate will play a key role in driving standards, improving operational performance, and ensuring all works are audit-ready and delivered in line with contractual requirements. Key Responsibilities: * Carry out desktop quality assurance checks on completed work orders, including validation of SOR coding, supporting evidence, and compliance * Conduct post-inspections and ensure any follow-on works are tracked through to completion * Review and validate variations and SOR claims for both direct labour and subcontractors * Monitor subcontractor performance, including cost control and materials usage * Support operational teams with diary management, scheduling, and process improvements * Maintain accurate and compliant documentation to meet audit requirements * Analyse performance data to identify risks, inefficiencies, and opportunities for improvement * Provide technical and procedural support to internal teams and client representatives Requirements: * Proven experience within reactive maintenance, ideally in social housing * Strong understanding of SOR coding, variations, and commercial validation processes * Knowledge of compliance standards, including health and safety, asbestos awareness, and audit requirements * Excellent attention to detail with the ability to review and challenge work orders effectively * Good technical knowledge of housing repairs and maintenance