Social Housing Assessment and Lettings Officer

Job Description

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Social Housing Assessment & Lettings Officer

Wembley | Hybrid Working

Standard DBS required

A Wembley-based Local Authority is seeking an experienced Social Housing Assessment & Lettings Officer to join their team on a temporary contract until August, with the potential for extension.

This is a full-time role (Monday to Friday), operating on a hybrid basis with 3 days per week in the office.

Pay Rates

• £21.41 per hour (PAYE)
• £28.19 per hour (Umbrella)

Key Responsibilities

• Carry out housing needs assessments in line with housing legislation and local authority policy
• Assess applications for social housing, including eligibility, priority and banding
• Manage a caseload of applicants and provide clear advice on housing options
• Allocate properties in accordance with the housing allocations scheme
• Liaise with applicants, internal teams, housing providers and external agencies
• Maintain accurate case records and ensure compliance with data protection requirements
• Respond to enquiries and appeals in a timely and professional manner
• Contribute to service improvement and performance targets

Essential Experience & Requirements

• Previous experience in housing assessments, allocations or lettings within a local authority or social housing environment
• Good understanding of housing legislation, homelessness duties and allocations schemes
• Experience managing complex caseloads and working to deadlines
• Strong customer service and communication skills
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• Ability to make sound decisions and explain outcomes clearly to customers
• Confident IT skills and experience using housing management systems
• Standard DBS check required

Skills & Attributes

• Excellent written and verbal communication
• Strong organisational skills and attention to detail
• Professional, empathetic and customer-focused approach
• Able to work independently and collaboratively within a team
• Resilient and comfortable working in a fast-paced environment