Housing Support Worker

Job Description

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

We are currently recruiting for a Housing Support Worker for a 3-month temporary placement based in Stoke-on-Trent (ST4), supporting a Life House project delivered by one of our Housing Association clients.

This opportunity may be a strong fit if you have experience supporting adults with complex needs within supported housing or floating support services.

Role Overview

• Position: Housing Support Worker
• Location: Stoke-on-Trent (ST4)
• Contract: Temporary – 3 months
• Hours: Full time, 37.5 hours per week
• Pay:
  • £13.79 per hour (PAYE)
  • £17.47 per hour (Umbrella)
• Disclosure: Enhanced DBS with Adults Barred List (required)
• Lone Working: Yes

Working Pattern

This role operates on a rolling rota including evenings and weekends:

• Week 1: 8am – 4pm
• Week 2: 9am – 5pm
• Week 3: 2pm – 10pm

Key Responsibilities

• Providing support to adults (18+) with complex needs within supported accommodation and/or floating support
• Managing a caseload of 8–9 service users, delivering approximately 5 hours of support per client per week
• Delivering person-centred support plans to promote independent living and move-on into permanent accommodation
• Supporting service users with:
  • Appointments and welfare checks
  • Tenancy sustainment and housing-related matters
  • Benefits support (including Universal Credit and PIP)
  • Budgeting, daily living skills, and community engagement
• Working closely with statutory and voluntary agencies to xwzovoh prevent tenancy breakdown
• Maintaining clear and accurate case notes, records, and outcomes in line with organisational policies and data protection requirements

Ideal Experience

• Experience supporting individuals with complex or multiple needs
• A strong understanding of safeguarding procedures and reporting requirements
• Confidence working independently as well as within a multi-disciplinary team
• Strong communication and organisational skills
• Flexibility to work on a rota basis