Team Leader - HMO Property Management

Team Leader – HMO Property Management Location: London - Office based role Working: Monday to Friday, 9:00am–5:00pm Salary: £35,000 - 38,000 DOE + bonus potential City Rooms is one of London's leading HMO property management companies, providing high-quality shared accommodation across the capital. We are proud of our compliance standards, professionalism, and the quality of service we deliver to landlords and tenants alike. We are recruiting an experienced Team Leader to join our Property Management team. The Role Reporting directly to the Department Manager, you will oversee a portfolio of 40–80 individual HMO properties acting as the operational backbone of the team and the first point of support for the team. Key Responsibilities * Team Support & Coordination: First support for team, assisting with queries, workload balancing and operational clarity. * KPI Monitoring: Track team performance, flag underperformance or risk areas, assisting with corrective actions and support. * Case Support: Assist with high-risk complaints, tenant disputes, and sensitive issues, drafting responses and escalate recommendations, informing all relevant departments. * Coaching & Onboarding: Providing coaching and practical guidance, flagging training needs to the department manager. * Maintenance Coordination: Act as the link between teams within the property services department, such as but not limited to property management, maintenance, and cleaning team, whilst prioritising workloads and improving communication flow. * Quality Control: Reviewing CRM tickets, monitoring emails and correspondence to ensure case handling accuracy and consistency, ensuring trends are noticed and escalated t early. * Operational Reporting: Provide clear workload summaries to manager, compliance and complaints status reports to support risk management decision-making. * Escalation & Risk Flagging: Identify operational risks and escalate promptly with supporting evidence. * Process Adherence: Ensure processes are followed across the teams, suggest improvements to manager to further assist team productivity. * Ad-hoc tasks as required What We're Looking For * Minimum 2–3 years' experience in HMO property management * Strong working knowledge of UK HMO regulations, GSC, EICR, EPC, and licensing requirements * Proven ability to support and coordinate a team under pressure * Professional, clear and firm communication style * High attention to detail with strong organisational skills * Self-motivated and able to manage workload without daily supervision * A genuine leader, someone who sets standards through example * Working knowledge of Fixflo will be beneficial. * Familiarity with compliance tracking tools would be highly useful. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply