1st Line IT Support

1st Line IT Support Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation. Key Responsibilities Respond to support requests via phone and email, logging and tracking incidents in the IT service system. Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed. Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365). Assist with system installations, configurations, and onsite support where required. Help with user acceptance testing, troubleshooting, and process improvements. Maintain accurate records of IT assets, software licences, and documentation. Support training materials, system rollouts, integrations, and onboarding of new business units. Skills & Experience Previous experience in IT or service desk support (1+ years) Strong customer service skills with a user-focused approach Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred Good understanding of PC, network environments, and common business applications Strong problem-solving and analytical skills Excellent communication skills, both written and verbal What’s on Offer Profit sharing opportunities On-site parking Supportive team environment with development opportunities Interested? Please Click Apply Now! 1st Line IT Support