Front of House Manager

FRONT OF HOUSE MANAGER City of London | Major Financial Services Client | 5? Corporate Environment £49k - £50k + bonus Monday - Friday

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
The Role
We're looking for an exceptional Front of House Manager to lead operations at a flagship financial services location in the City. This is a high-profile, hands-on leadership role! you'll be the heartbeat of the building, creating a vibrant community and delivering outstanding service that exceeds expectations every day.
You'll manage a team of 20, including four direct team leaders, overseeing Community, Welcome and AV functions across Reception, Client Meeting Suites, Internal Meeting Rooms and Executive Floors.
What You'll Be Doing
Lead, coach and develop a team of 20, including four team leaders
Own service delivery against contractual KPIs and SLAs
Build trusted relationships with senior client stakeholders
Create and drive a calendar of community and colleague events
Implement and maintain SOPs across all service areas
Produce monthly client reports and carry out regular service audits
Manage recruitment, inductions, probations and annual appraisals
Proactively identify and resolve issues before they escalate
Ensure security awareness and H&S compliance at all times
What We're Looking For
Minimum 4 years in a senior Front of House, Hospitality or Guest Services leadership role within a 5? corporate environment
Proven track record managing large, diverse teams
Experience managing and developing team leaders
Confident communicator at all levels, including senior stakeholders
Strong understanding of SLAs, KPIs and service reporting
Knowledge of H&S legislation and security protocols
Proficient in meeting room booking systems (Condeco or similar) and visitor management platforms
AV and video conferencing experience desirable
High proficiency in Microsoft Office
The Person
You're warm, proactive and exceptionally organised. You lead by example, take ownership and thrive in a fast-paced, client-facing environment. xwzovoh You're as comfortable mentoring your team as you are presenting to senior stakeholders, and you're always looking for ways to improve the experience for everyone in the building.