Import Gateway Specialist

Import Coordinator - Air Freight (Heathrow) Our client, a leading air freight warehouse at Heathrow, is seeking an Import Coordinator to manage air import shipments and deliver excellent customer service. Key Duties Coordinate air import shipments from origin to destination Communicate with clients, airlines, and overseas agents Handle customer enquiries and provide shipment updates Update tracking systems accurately Prepare import documentation and support customs clearance Liaise with the import gateway team on daily shipment activity Assist with resolving delays or discrepancies What You Need Air freight experience (essential) Strong organisation and time‑management skills Confident communicator Shift Pattern 4 on / 4 off - 2 days, 2 nights (07:00-19:00) Security Screening 5‑year referencing + clean DBS required