Ingeniero de testing

Why Technology at loveholidays? \Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. \Technology at loveholidays underpins our vision to become the global leader in packaged holidays. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI-powered agents and tooling that power interactions across our contact centre and digital channels – increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. \nBuild and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations.\nWork with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers.\nAnalyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience.\nContribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour.\nAssist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience.\nCollaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals.\nParticipate in team ceremonies including stand-ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly.\nStay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels.\We’re looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. nConversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches.\Experience building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa).\Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices.\Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools.\Cloud & DevOps: Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. \nPractical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems.\nKnowledge of or previous experience within the travel sector or fast-paced B2C e-commerce environments.\nFamiliarity with version control tools (Git) and working effectively within an agile team environment.\n1st stage video interview with Lead Conversational AI Engineer - 1 hour\n \n \nFinal stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour\n \nCompany pension contributions at 5%.\nIndividualised training budget for you to learn on the job and level yourself up.\nDiscounted holidays for you, your family and friends.\n25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.\nAbility to buy and sell annual leave.\nCycle to work scheme, season ticket loan and eye care vouchers.\Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams.