Repairs Manager

Based in Central Scotland, our Social Housing sector client is seeking a candidate to join their team and deliver a high-quality reactive repairs service, ensuring excellent customer service, effective team and contractor management. The position is a Fixed Term Contract that will last 6 months, however it could last longer. Key Responsibilities Reactive Repairs Service Management * Manage, monitor, and control the operational delivery of the reactive repairs service. * Supervise Property Officers and Property Assistants. * Manage external contractors delivering reactive repairs and servicing. * Identify and resolve causes of dampness, ensuring procedures are followed. * Promote and enforce the Association’s repairs policies daily Customer Service * Deliver first-class customer service to internal and external customers. * Build and maintain effective working relationships with tenants, colleagues, and stakeholders. * Promote a professional, ethical, and customer-focused culture. * Ensure confidentiality and discretion in all aspects of work. Performance & Compliance * Ensure accurate data processing to support KPI reporting. * Monitor contractor performance and report outcomes to senior management and the Board. * Investigate complaints and prepare responses. * Identify and implement training needs for repairs staff. * Approve tenant alteration requests and arrange post-completion inspections. * Liaise regularly with Finance and Housing Management teams. * Attend coordination meetings. * Provide technical supervision to Housing Administration staff. * Prepare quotations for owner-occupiers’ share of common repair costs. Additional Duties * Provide technical advice and guidance to staff as required. * Provide cover for senior management within Asset Management when needed. * Attend Board meetings and prepare draft Board papers. * Undertake any other relevant duties as required. This position offers the opportunity to work for a progressive organisation that offers flexible working arrangements. If you are interested in the position, then please don’t hesitate to contact Alasdair Reid on (phone number removed)