Planned Works Resident Liaison Officer

Job Description

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Planned Works Resident Liaison Officer

Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay

Contract: Full-time, permanent

Location: Hale Village, London, N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team.

Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary.

First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website.

Closing date: 12:00 on Friday 22 May 2026

Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. xwzovoh Applicants must be eligible to work in the UK.

No agencies please.