Patient Care Coordinator

Patient Success Executive - Smile White

Leeds LS11 (Full-time, Office-based) 9am- 5pm

Starting salary £28,000 per annum

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

Are you passionate about delivering first-class service and building lasting relationships? Do you thrive in a fast-paced, ever-changing environment? Join Smile White, one of the UK’s fastest-growing dental brands, and be part of a team that’s redefining patient care.

About the Role:

As a Patient Success Executive, you’ll manage your own portfolio of dental partner practices and the patients assigned to them - ensuring every Smile White patient receives an exceptional experience from start to finish.

You’ll be the main point of contact for aftercare, treatment bookings, and issue resolution, maintaining strong relationships with both patients and partner practices. You’ll also ensure all updates are accurately recorded in our patient portals and internal CRM systems.

Your Day-to-Day Will Include:

• Managing aftercare and follow-ups for assigned patients.
• Booking and coordinating dental treatments.
• Building and maintaining strong relationships with patients. Handling patient queries and resolving any issues quickly and professionally.
• Updating CRM and patient management systems accurately and promptly.
• Ensuring the highest standards of care and satisfaction across all touchpoints.

What We’re Looking For:

• Confident communicator with excellent relationship-building skills.
• Highly organised and able to work at pace in a dynamic environment.
• Tech-savvy with experience using CRM or patient management systems, HubSpot advantageous.
• Passionate about delivering first-class service and continuous improvement.
• Adaptable, proactive, and eager to grow with a rapidly expanding business.

What You’ll Get:

• Competitive salary, starting £28,000
• Staff discounts on Smile White treatments
• Gym & retail discounts
• Referral programme
• Regular staff socials and complimentary events
• Ongoing training and professional development opportunities

Join Smile White and help us create brighter smiles and exceptional experiences for every patient. xwzovoh

Apply today and grow your career with Smile White!