Internal Sales Account Manager

We are recruiting for a internal sales account manager for a role based in Oldbury, Birmingham Key Responsibilities Internal Sales Account Manager 1. Inbound Sales & Inbox Management * Be the first point of contact for incoming sales calls, answering customer inquiries promptly and professionally. * Monitor and manage the central sales inbox, ensuring quick, accurate responses and quote generation for customers. * Build strong product knowledge to confidently advise customers on the right solar technology for their projects. 2. Account Management * Manage a portfolio of existing accounts, acting as their dedicated internal point of contact. * As a Internal Sales Account Manager Build long-term relationships with solar installers and contractors to secure repeat business. * Cross-sell and up-sell products (e.g., matching inverters and mounting kits to solar panel orders). 3. Proactive Business Development & Prospecting * Actively call through a "cold start list" of potential clients to introduce the company and win new business. * Research the market to identify potential new customers, converting outbound calls into active buying accounts. * Re-engage lapsed customers to bring them back into the purchasing cycle. The Ideal Internal Sales Account Manager: Requirements & Qualifications * Sales Experience: Proven experience in a sales, account management, or telesales environment. Cold calling experience is strongly preferred. * Industry Knowledge: Some understanding of the solar or renewable energy industry (and how solar products work) is a distinct advantage, though full training will be provided. * Communication Skills: Excellent telephone manner and clear, professional written communication skills. * Work Ethic: Highly organized, resilient, and comfortable working in a fast-paced environment. You should be someone who enjoys picking up the phone and driving numbers. * Tech Savvy: Good IT skills, with the ability to quickly learn our internal order processing and CRM systems