Front Office Manager

Front Office Manager - Essex | Up to £38,000 + global hotel perks & career progression

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Looking to take the lead in a dynamic hotel environment with access to outstanding global benefits? This Front Office Manager role in Essex offers the perfect opportunity to step into a senior position where your leadership and guest service skills will truly shine.
Based in a busy, corporate-focused hotel, this is an exciting chance to drive standards, lead a passionate team, and develop your career within an internationally recognised brand.

Why apply for this Front Office Manager role?

Because you'll be joining a business that invests in its people and rewards success:
You'll enjoy employee discounts on accommodation across the group
You'll have access to shopping discounts and a cycle to work scheme
You'll benefit from the global IHG employee room programme
You'll be recognised through team reward and recognition initiatives
You'll have access to a comprehensive health benefit plan
You'll gain valuable experience in a fast-paced Front Office environment

Key Responsibilities:

As Front Office Manager , you'll lead from the front and ensure a seamless guest experience:
Manage the day-to-day running of reception, ensuring exceptional service standards
Train, coach and motivate the Receptionist team to deliver outstanding guest experiences
Oversee bookings and ensure the reservations system is accurate and efficient
Control departmental budgets, including labour and operational costs
Handle guest queries, complaints, and VIP arrivals with professionalism
Maintain health & safety compliance, including fire procedures and risk assessments
Monitor room allocations, upgrades, and special requests

What we're looking for:

To succeed as Front Office Manager in Essex , you'll bring:
Previous experience as a senior Receptionist or within Front Office operations
Strong leadership skills with the ability to inspire and develop a team
Excellent communication skills and a guest-first mindset
Ability to thrive in a fast-paced hotel environment
Strong organisational and problem-solving skills
Experience with Opera systems (essential)
Previous IHG experience (advantageous)
If you're ready to step into a Front Office Manager position in Essex where you can lead a team, elevate guest experiences, and grow your career, we'd love to hear from you.
Apply now and take the next step in your hospitality journey. xwzovoh
Job Number 935108 / INDFOH
Location Essex
Role Front Office Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.