Office and Guest Experience Manager

Office & Guest Experience Manager

Group Company | Global Apparel, Footwear & Accessories Brands

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Location: London Office

Employment Type: Permanent, Full-Time

Salary: Up to £40,000 per annum (dependent on experience)

About the Role

We are a group company representing reputable global brands across apparel, footwear, and accessories. We are seeking a highly organised, proactive, and hospitality-driven Office & Guest Experience Manager to oversee the day-to-day operations of a dynamic, multi-brand London office.

This is a pivotal role at the heart of the business—ensuring the office runs seamlessly while delivering a premium workplace and guest experience. The role involves frequent client visits, showroom presentations, press days, and high-volume lunch meetings, making a strong hospitality mindset essential.

Key Responsibilities

Office Operations & Facilities

• Manage daily office operations across multiple brand teams in a shared workspace
• Oversee maintenance, cleanliness, and functionality of office areas, meeting rooms, and showrooms
• Liaise with landlords, building management, vendors, and service providers
• Ensure office supplies, equipment, and amenities are fully stocked and operational
• Manage health & safety compliance and office administration

Showroom & Meeting Room Coordination

• Manage booking systems for meeting rooms and showrooms
• Prepare spaces for meetings, presentations, launches, and seasonal showcases
• Support brand teams during client presentations and showroom activities

Hospitality & Events

• Coordinate catering for frequent lunch meetings, client visits, and internal events
• Maintain exceptional hospitality standards across the office
• Manage food, refreshments, and catering budgets
• Support showroom events, press days, and brand activations

Front-of-House & Guest Experience

• Act as the first point of contact for visitors, clients, and partners
• Manage smooth guest check-in processes and visitor experience
• Maintain polished reception and shared spaces

Administrative & Leadership Support

• Provide administrative support to senior leadership and brand teams
• Manage office budgets, invoices, expenses, and documentation
• Maintain office policies, procedures, and onboarding processes
• Support new starter onboarding (workspace setup, access, orientation)

Team & Culture

• Work closely with multiple brand teams to understand operational xwzovoh needs
• Foster a collaborative, efficient, and professional shared-office culture

Essential Skills & Experience

• Proven experience as an Office Manager, Workplace Manager, or similar role in a fast-paced environment
• Experience in fashion, retail, showroom, or multi-brand environments (highly desirable)
• Strong organisational, multitasking, and time-management skills
• Excellent communication and interpersonal skills
• A hospitality-focused, proactive, solutions-oriented mindset
• Confident managing multiple stakeholders and priorities
• Proficiency in Microsoft Office and/or Google Workspace
• Highly personable, professional, and detail-oriented
• Calm under pressure with a strong sense of ownership and accountability
• Passion for creating exceptional workplace and guest experiences