2nd / 3rd Line Support Engineer

2nd / 3rd Line Support Manchester Up to £36,000 | Permanent | 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities * Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) * Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments * Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery * Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues * Lead, mentor, and performance manage IT Service Desk Analysts * Ensure security, patching, compliance, and best practice standards * Drive continuous improvement and infrastructure resilience Experience Needed * Background in network and systems infrastructure management * Proven experience delivering 2nd / 3rd Line support * Knowledge of Microsoft stack (M365, Azure AD, Windows Server) * Experience with virtualisation, backup solutions, and endpoint management * Confident leading and developing IT teams * Full UK driving licence and access to own vehicle Package * Up to £36,000 * 30 days holiday + Bank Holidays * Christmas office closure * Local Government Pension Scheme * Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week