Account Manager (Facilities)

Account Manager / Site Lead – Facilities Management Location: Salary: Competitive + Car Allowance + Bonus + Benefits We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations. This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience. As the Account Manager / Site Lead , you’ll take overall responsibility for: End-to-end FM delivery across hard and soft services, ensuring operational excellence every day. Full P&L ownership , driving commercial performance, value, and innovation. Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting. Building strong, trusted relationships with senior stakeholders and service partners. Driving continuous improvement, sustainability initiatives, and best practice across all service lines. Commercially astute, with strong financial management and P&L accountability . Passionate about people, standards, and creating memorable customer experiences. The autonomy to run a flagship account and truly make your mark. A forward-thinking employer that values innovation, inclusion, and professional growth. A visible leadership role where your decisions directly impact client success and customer experience.