Service Coordinator

Service Coordinator - Glasgow Location: Glasgow Hours: Monday-Thursday 08:00-16:30 | Friday 08:00-15:30 About the Role I am currently representing a client who is looking to appoint a highly organised and proactive Service Coordinator to join their busy and fast-paced operations team in Glasgow. This is a key role within the business, responsible for coordinating service activity, scheduling work, and acting as the main link between customers, engineers, and internal departments to ensure smooth day-to-day operations. It is important that the successful candidate brings a bubbly, positive and approachable personality, as this role involves regular interaction with customers and internal teams, and plays a key part in maintaining strong working relationships across the business. Key Responsibilities Schedule and coordinate service jobs for engineers and operational teams Manage incoming service requests via phone and email Act as the main point of contact for customers regarding service updates Prioritise and allocate workloads based on urgency and availability Maintain accurate records of service activities and job progress Liaise with internal departments to ensure smooth workflow and resolution of issues Update internal systems with job notes, scheduling changes, and completion status Ensure all service work is delivered in line with agreed SLAs and standards Provide general administrative support to the service team About You The client is looking for someone who is: Highly organised with strong attention to detail Confident and bubbly in personality, able to build rapport easily Friendly, approachable, and customer-focused Able to manage multiple priorities in a fast-paced environment Proactive and solutions-focused Reliable with a strong sense of responsibility Experienced in administration, coordination, scheduling, or customer serviceExperience in a service coordination, scheduling, or operations role would be beneficial, but not essential for the right candidate. What the Client Offers Stable weekday working pattern with early Friday finish Supportive and collaborative working environment Opportunity to work closely with both customers and operational teams Career development and progression opportunities Training and ongoing support within the role Competitive salary and benefits package Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age