Emergency Call Handler - Days - Part-Time - Internal Only

EMERGENCY CALL HANDLER - Part time (18 hours per week)

Hours: 18 hours per week. Shift pattern: 6 hour shifts, 3 days per week between Monday and Sunday, scheduled between 06:00 and 22:00. Rota provided 4 weeks in advance. Salary: £11,990.16 per annum (£12.81 per hour). Location: Hybrid - Norwich with one day working from home. Training: 3 weeks of full time paid training, Monday Friday 09 00 (35 hours per week), mix of in office and remote. Must commit to training schedule. Start date: TBC after completion of pre employment screening (DBS, references). Internet requirement: 5 Mbps upload, 15 Mbps download.

Perks

• 112 hours holiday, rising to 119 with length of service, including bank holidays worked if rotated.
• Discounts on groceries, shopping, holidays, insurance, restaurants, and more.
• 24/7 employee assistance programme with an app.
• Family and friends discounts on services and products.
• Pension scheme, up to 3% employer contribution.
• Cycle to work scheme.
• Smart Tech scheme.
• Free on site parking.

About You

You must possess a genuine desire to help the community, be empathetic, and communicate sympathetically with distressed callers. Experience: minimum one year in a call centre environment dealing with customers, with remote work experience. A good general standard of education is required, but core values and training will support success. The role is rewarding but can be tough; you must be resilient, driven to meet personal targets, and deliver excellent customer service.

The Role

The Emergency Call Handler arranges help for vulnerable clients when they need it most. You will answer varying calls, from providing reassurance and handling accidental or test calls to contacting emergency services. Your calm, empathetic response can save a day or even a life.

Equal Opportunity Statement

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, please contact the careers team on .