Business Operations Manager

Business Operations Manager (Integrator)

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

Role Purpose

The Integrator is responsible for turning vision into execution. This role owns the day-to-day running of the clinics, ensures the team is aligned and accountable, and drives operational performance so the Clinical Director can focus on strategy, growth, and clinical excellence.

During the initial onboarding period (first 3-4 months), the successful candidate will work part-time within the Client Care team. This is a deliberate immersion phase designed to build a deep understanding of patient experience, systems, and day-to-day operations before transitioning fully into the Integrator role.

Key Accountabilities

• Own day-to-day operations across both clinics and make confident operational decisions.
• Lead, align, and support clinical and front-desk teams; ensure the right people are in the right seats.
• Execute leadership priorities through clear actions, owners, and deadlines.
• Own KPI tracking, reporting, and delivery; identify issues early and drive solutions.
• Build, document, and embed systems and SOPs for consistency and scalability.
• Act as the Integrator: resolve cross-team issues, hold people accountable with empathy, and protect Visionary time.

Skills & Experience

• Minimum 2 years’ experience in operations or leadership.
• Strong organisational, communication, and follow-through skills.
• Calm, solutions-focused, people-centred leadership style.
• Healthcare familiarity desirable.

Visionary vs Integrator

Visionary (Clinical Director)

• Sets vision, direction, and culture.
• Drives innovation, growth, and big ideas.

Integrator (Operations Manager)

• Turns vision into execution.
• Owns accountability, cadence, and operational clarity.

Working Hours

• Full-time: 37 hours per week
• Monday to Friday (No weekends)
• Initial onboarding phase includes part-time Client Care responsibilities (this may include working shifts until 8pm)

Benefits

• Salary: £40,000
• Performance-based bonus
• Pension scheme
• Private health insurance
• Cycle-to-work scheme
• Access to the Thrive Coaching Program
• Flexible working arrangements as the role develops

Responsibilities

• Oversee daily operations across both clinics.
• Act as Practice Manager, supporting both clinical and front desk teams.
• Support the team in tracking and achieving KPIs.
• Maintain high standards of service, efficiency, and patient experience.
• Play a key role in clinic expansion plans as the business grows.
• Foster a positive, engaged, and productive team culture.
• Liaise with external providers, such as the Thrive Coaching Program.

Requirements

• Minimum 2 years’ experience in a similar operations or practice management role.
• Strong communication and organisational skills. xwzovoh
• A proactive, supportive, and team-oriented approach to leadership.

Application Process

Please express your interest in this position by completing this questionnaire:

iMA Questionnaire

Then email your covering letter, CV and your “colour” to: