Internal Account Support - Team Leader

Internal Account Support - Team Leader | £45,000 + Bonus  We’re supporting our client on their search for an Internal Account Support Team Leader to take charge of a dynamic team within a forward-thinking solutions business. If you’re passionate about delivering exceptional customer service, thrive on improving performance, and enjoy leading from the front, this is your opportunity to make a real difference. You’ll be joining a company that operates on a global scale. Every day brings new challenges, and your leadership will be key to keeping operations smooth, customers satisfied, and standards consistently high. What’s in it for you? Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Perks at Work discount scheme Free lunch every Friday Charity dress-down every Friday Cycle to Work scheme Complimentary birthday vouchers Subsidised workplace massage Eye care vouchers Employee Assistance Programme (EAP) Regular company social and corporate events Key Responsibilities: Leading & Managing: Overseeing the productivity and performance of the Internal Account Support team Setting clear expectations and driving consistent delivery against targets Conducting regular 1:1s, coaching and supporting team development Managing the shared inbox and delegating tasks effectively Handling escalations and customer complaints with a solution-focused approach Monitoring KPIs and implementing improvements where needed Driving Performance: Taking ownership of the full customer interaction lifecycle Ensuring all delivery queries and issues are resolved within SLA Analysing root causes and implementing long-term fixes Collaborating with warehouse, purchasing, and client relationship teams Ensuring accurate and timely order processing through CRM and ERP systems Inspiring Your Team: Creating a positive, engaged, and high-performing team culture Coaching and mentoring individuals to support career growth Encouraging collaboration across departments Leading by example in delivering outstanding customer service Experience required: Proven experience in a team leader or supervisory role within a customer service or account support environment Strong understanding of KPIs and performance management within a distribution or supply chain setting Confident communicator with excellent problem-solving skills Experience using CRM/ERP systems and managing workflows A proactive, organised, and detail-oriented approach Ability to stay calm and decisive in a fast-moving environment If you’re ready to step into a leadership role where you can truly make an impact, we’d love to hear from you. Please call Ellie at Rubicon for more information