Senior macOS IT Support Engineer

London, Greater London, South East, England46000 - 52000 per annum, Benefits: Good perks and benefits Senior IT Support Engineer – macOS / Jamf | Central London W1 | Competitive Salary + BenefitsAre you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?Join a dynamic and established media agency in Central London, working in a friendly, collaborative and people-focused environment.We’re looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others.What You’ll GetCompetitive salary and benefitsA friendly, collaborative and informal working environmentA central London W1 office locationThe opportunity to work in a predominantly macOS-focused environmentExposure to a broad range of modern workplace technologiesThe chance to take on increasing responsibility as your career develops️ What You’ll Be DoingProvide high-quality, hands-on IT support to users across the businessAct as a key point of escalation for more complex technical issuesSupport a predominantly macOS and Apple environmentAdminister and support Jamf ProManage MacBooks, iPhones and other Apple technologySupport Google Workspace and Microsoft 365Work with other technologies like Entra ID, Intune and endpoint management toolsSupport a smaller Windows environment where requiredManage device provisioning, deployment, patching and lifecycle activitiesSupport joiners, movers and leaversTroubleshoot hardware, software, connectivity and user issuesMaintain documentation and knowledge resourcesIdentify opportunities to improve processes and automate repetitive tasksProvide technical guidance and mentoring to more junior team membersWork closely with users and colleagues in a highly visible, office-based roleWhat You BringStrong commercial experience within IT support or end-user technologyExcellent macOS / Apple support knowledgeHands-on experience with Jamf ProGood knowledge of Google Workspace and/or Microsoft 365Experience with endpoint and device managementExposure to other technologies such as Intune and Entra IDThe ability to support both Apple and Windows environmentsStrong troubleshooting and problem-solving skillsExcellent communication and customer-service skillsConfidence taking ownership of complex and escalated issuesA collaborative approach and willingness to share knowledge with othersBonus PointsExperience in a media, creative or fast-paced environmentExperience with automation or scriptingKnowledge of AI tools or AI-driven approaches to IT supportApple or Jamf certificationsExperience with video conferencing and workplace technologyExposure to endpoint security, networking or infrastructure troubleshootingBash or Python scriptingThis is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop.If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you. Apply today!Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.Apply HereAnne RookeLead Consultant, macOS, Cross-Platform and Software Engineering anne@eligo.co.uk 020 8944 4186