Programme Manager – ServiceNow Implementation

A well-known HE organisation at the start of a ServiceNow implementation is seeking a Programme Manager to provide leadership, structure and delivery assurance from the outset. This role is critical in setting strong foundations for future phases. Key Responsibilities * Lead Wave 1 delivery of a ServiceNow implementation programme. * Establish programme governance, delivery cadence and controls. * Coordinate multiple workstreams including platform configuration, integrations and service design. * Manage delivery partners and internal stakeholders. * Ensure early‑phase risks, dependencies and design decisions are well managed. * Support transition planning into subsequent implementation waves. Skills & Experience * Strong and recent HE experience is advantageous * Demonstrable experience leading ServiceNow or enterprise ITSM platform implementations. * Strong programme governance and early‑phase delivery capability. * Experience setting up delivery structures for multi‑wave programmes. * Confident working with technical and non‑technical stakeholders