Account Coordinator

Location: UK - Remote (with regular UK travel) Contract Type: Permanent We are recruiting a Senior Consultant to join our team, supporting a key client account within a highly service‑driven workforce environment. This is a delivery‑led, contract‑focused role centered on service excellence, stakeholder relationship management, compliance, and identifying opportunities to land and expand within existing client environments. The ideal candidate will have experience working within an MSP, RPO, or service‑led recruitment model, and will be comfortable operating as a trusted partner to both clients and internal stakeholders. Key Responsibilities As a Senior Consultant, you will play a critical role in ensuring the smooth delivery, operating at a super‑user level across systems, processes, and client engagement. Delivery & Administration Act as a super user on the Vendor Management System (VMS), providing expert support and resolving ad hoc queries for onsite and delivery consultants Manage incoming work requests in line with SLAs and established procedures Verify new starter details, ensuring rates, contracts, and (where relevant) PES documentation are accurately completed Support system training and troubleshooting for new starters, managers, and internal users Administer contractor renewals, extensions, and terminations Manage contractor disengagements via monthly leavers reporting Track and report timesheet compliance, producing missing timesheet reports and supporting SLA performance Maintain accurate and up‑to‑date data across all recruitment and workforce systemsClient & Stakeholder Engagement Build and maintain strong working relationships with client hiring managers and internal departments Provide guidance and system training to managers, deputy managers, and timesheet approvers Respond effectively to day‑to‑day client and contractor queries Monitor customer and candidate satisfaction survey results and share insights with key stakeholders Support regular service reviews by preparing MI, data, and performance reporting Actively contribute to improving processes and service deliveryReporting, MI & Compliance Produce weekly and monthly MI for account teams and clients Take an active role in presenting MI and insights during internal meetings Monitor exception reports daily, working with the wider team to reduce issues and manage escalations Maintain preferred supplier documentation and ensure ongoing compliance Monitor Right to Work documentation throughout contract duration where delivered outside the central BCS function Manage change and issue requests with VMS providersContinuous Improvement & Commercial Awareness Provide recommendations to improve MSP performance, efficiency, and client satisfaction Support fulfilment, quality of service, cost of delivery, and compliance through KPI and SLA monitoring Represent the business professionally and positively at all timesSkills, Experience & Background Essential: Experience working within a service delivery or workforce solutions environment Strong organisational skills with exceptional attention to detail Experience within the recruitment industry, ideally in an MSP, RPO, supplier, or client‑side model Proven ability to operate in a highly service‑driven, process‑led environment Confident building and maintaining relationships with stakeholders at all levels Strong system proficiency and comfort working with VMS and reporting toolsHighly Desirable: Background within an MSP or contingent labour model Strong understanding of contract workforce managementWorking Pattern & Travel This role is primarily home‑based, however regular UK travel is required to support client sites, stakeholder meetings, and service reviews Candidates must therefore be flexible and comfortable travelling as part of the roleReward & Benefits Competitive base salary Quarterly capped bonus scheme (non‑commission based) Pension scheme Full benefits suite Opportunity to develop within a sophisticated MSP and workforce solutions environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser