Voids service supervisor

We are recruiting for a Service Delivery Supervisor (Voids) to support the delivery of void property works within a social housing repairs and maintenance setting. This role sits within the Voids Service under Housing / Assets and will focus on the end-to-end operational delivery of void properties from technical handover through to completion and re-let readiness.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

This role will provide experience working on minor and major void programmes, managing contractor delivery, ensuring compliance, and driving performance against strict turnaround targets.

Role: Service Delivery Supervisor (Voids)

Day rate: £230 per day

Contract: Interim 6 weeks (highly likely to be extended)

Key Responsibilities

• Take full operational ownership of void properties from technical handover through to practical completion and re-let readiness
• Raise and issue works instructions to the principal contractor following technical review of handover packs
• Manage and monitor contractor performance to ensure works progress in line with programme requirements
• Ensure full compliance with Health & Safety legislation, CDM requirements, and safe systems of work
• Carry out inspections to ensure properties meet the required lettable and quality standards
• Manage and track void turnaround performance, including minor (28 days) and major (100 days) void targets
• Maintain accurate and real-time records using void tracking systems and SharePoint
• Challenge variations and support effective cost control and value for money
• Ensure full completion evidence, certification, and handover documentation is in place
• Maintain clear communication with internal teams, contractors, and stakeholders throughout the delivery process
• Contribute to continuous improvement within the voids service

Skills and Experience

• Experience in social housing voids, repairs, or property maintenance delivery
• Experience managing contractors and overseeing operational works delivery
• Strong understanding of Health & Safety requirements within construction xwzovoh or housing environments
• Knowledge of housing standards and lettable property requirements
• Understanding of NHF SOR (or similar cost/repairs frameworks)
• Ability to manage multiple priorities and deliver to strict deadlines
• Strong communication skills with the ability to coordinate stakeholders effectively
• Good IT skills, including use of tracking systems and reporting tools
• Commercial awareness and ability to support cost control and variation management

This is a delivery-focused role responsible for ensuring void properties are completed, compliant, and ready for occupation, with accountability for turnaround performance, quality assurance, and operational outcomes.